winph24 Privacy Policy – How We Handle Your Personal Data

1 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by winph24 in connection with your use of the winph24 platform, including the website at winph24.vu, the Android mobile application, and any related services offered to players in the Philippines.

By registering an account and using the winph24 platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions.

This policy applies to all registered players and visitors to the winph24 platform, regardless of whether they are located in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

2 Personal Data We Collect

winph24 collects different categories of personal information depending on your interaction with the platform. The table below outlines the main categories:

3 How We Collect Your Data

winph24 collects personal data through several means:

• Direct collection: Information you provide when registering an account, completing KYC, making a deposit, contacting support, or updating your profile.
• Automated collection: Technical and usage data collected automatically when you access and interact with the platform, including via cookies and similar technologies.
• Payment providers: Reference information from GCash, Maya, or your bank when you make a deposit or withdrawal – winph24 does not store full payment credentials.
• Identity verification: Data obtained during the KYC process, including your submitted government-issued ID.

winph24 does not collect data from your phone contacts, camera, or other device sensors beyond what is required for the stated platform functions.

4 How We Use Your Personal Data

Your personal data is used only for the following purposes:

• Creating, managing, and securing your winph24 account.
• Verifying your identity and age as required before withdrawals (KYC).
• Processing deposits and withdrawals in Philippine Peso via your chosen payment method.
• Delivering OTP verification codes and important account notifications to your registered mobile number and email.
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Analysing platform usage to improve game performance, interface design, and overall player experience.
• Communicating platform updates, service announcements, and – where you have opted in – relevant promotional information.
• Complying with applicable legal and regulatory obligations.

5 Sharing Your Personal Data

winph24 does not sell or rent your personal data. We share data only in the following limited circumstances:

• Payment processors: Relevant financial details are shared with GCash, Maya, and Philippine banking partners solely to process your transactions. These partners operate under their own privacy policies and data security standards.
• Identity verification providers: KYC document data may be processed by third-party identity verification services acting as data processors on our behalf under contractual confidentiality obligations.
• Game software providers: Game providers receive session data (bet amounts, game outcomes) necessary to operate game functionality. They do not receive your full personal profile or payment details.
• Legal and compliance: We may disclose data to Philippine government authorities or law enforcement where required by applicable law, court order, or regulatory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction, with appropriate safeguards in place.

Any third-party data processors engaged by winph24 are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

6 Payment Data

When you make a deposit or withdrawal on winph24, you interact with Philippine payment platforms including GCash, Maya, and bank transfer services. winph24 does not store your full GCash PIN, Maya PIN, or online banking credentials on our servers.

What winph24 retains is a transaction reference, the amount in Philippine Peso, and the payment method type – sufficient to reconcile your wallet balance and process withdrawals. Full payment credentials remain with the respective payment service provider.

All deposits, game transactions, and withdrawals are denominated in Philippine Peso (₱ PHP). No foreign currency conversion data is collected or stored.

7 KYC & Identity Verification

winph24 requires Know Your Customer (KYC) identity verification before processing your first withdrawal. This is a standard compliance process designed to prevent fraud, underage gambling, and financial crime.

During KYC, you will be asked to submit a clear image or scan of a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• PhilSys National ID (ePhilID)
• SSS ID or UMID
• Driver's Licence (LTO)
• PRC Professional ID
• Voter's ID

KYC documents are stored securely and used solely for identity verification purposes. They are not used for any secondary purpose and are not shared with third parties beyond verification service providers acting under contractual obligations.

Once KYC is successfully completed for your account, you will not need to repeat the process unless a significant account change triggers a re-verification requirement.

8 Cookies & Tracking Technologies

winph24 uses cookies and similar technologies to operate the platform, maintain your login session, and understand how players interact with the site and app. This helps us improve performance and user experience over time.

The main types of cookies used on winph24:

• Essential cookies: Required for the platform to function – maintaining your session, keeping you logged in securely, and enabling core features. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Collect anonymised data about how pages are used, which games are most visited, and where players encounter friction. This data is used to improve the platform, not to identify individuals.
• Preference cookies: Remember your platform settings and preferences across sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the winph24 platform normally.

9 Data Security

winph24 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP-based two-factor authentication for account login, reducing the risk of unauthorised access even if login credentials are compromised.
• Access controls limiting who within the winph24 team can access personal data, based on role and necessity.
• Regular security reviews of platform infrastructure and data handling processes.

No online platform can guarantee absolute security against all threats. If you suspect your account has been accessed without your authorisation, contact our support team immediately at [email protected] and change your password.

10 Data Retention

winph24 retains personal data for as long as necessary to fulfil the purposes described in this policy, and in accordance with applicable legal and regulatory retention requirements.

As a general guide:

• Account and transaction data is retained for the duration of the account relationship and for a period after account closure to meet compliance and audit obligations.
• KYC identity documents are retained for the period required under applicable anti-money laundering regulations.
• Technical and usage data may be retained in anonymised or aggregated form for longer periods for analytics purposes.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised.

11 Your Data Rights

As a player based in the Philippines, you have the following rights in relation to your personal data held by winph24:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can request that inaccurate or outdated personal information be corrected.
• Right to deletion: You can request deletion of your personal data, subject to our legal retention obligations. Note that some data may need to be retained even after account closure for compliance purposes.
• Right to object: You can object to certain uses of your data, including direct marketing communications.
• Right to data portability: You can request your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe.

12 Minors

winph24 is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of the registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, that account will be suspended and the data will be deleted in accordance with our data handling procedures.

If you believe a minor has registered on winph24, please contact us immediately at [email protected].

13 Changes to This Privacy Policy

winph24 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via their registered contact details or through a notice on the platform.

The updated policy will display a revised effective date at the top of the page. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

We recommend checking this page periodically to stay up to date with how winph24 handles your personal data.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is handled by winph24, please get in touch:

Email: [email protected]

Availability: 24/7 for registered players

For questions about account security specifically, or to report suspected unauthorised access to your account, use the same email address and mark your message as urgent. You can also review our FAQ page for answers to common questions, or visit Responsible Gaming if your concern relates to gaming behaviour and self-exclusion tools.